Frequently Asked Questions

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• Easily connect with our customer support department via Live Chat. Click here to chat now with an on-call expert.
• Get free access to numerous training resources – manuals, product videos and much more. Get step by step direction to effectively use the software with the detailed, in-depth help content!
• You can reach us at 713-981-5300 between 9:00 AM - 5:00 PM CST, Monday through Friday.

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We have two options for training, either online or on site. Please visit our training page to schedule a training session.

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With a cloud based system, forget large upfront investment and separate support contracts! We give you complete access to the system at an affordable price with no separate cost for support.

Easy InnKeeping pricing is very competitive, and offers a range of packages to serve properties large and small! Please see our pricing page for complete descriptions.

http://www.gracesoft.com/pricing

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Easy InnKeeping’s robust property management system guarantees you and your property of 99.9% uptime. Completely cloud based, you can assure yourself of a business that hardly goes down.

Don’t lose your nerve if your data is lost due to human error. GraceSoft’s Backup and Restore Service provides data restore solutions, enabling customers to restore up to one week of any data loss.

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Take a break from managing IT infrastructure, because we have qualified IT security engineers who take care of your reservation data and platform. Focus on your guests while our technical experts take control!

Your data is hosted on IT systems that are strictly safeguarded. With GraceSoft, be assured of a reliable foundation because all our servers receive Core Monitoring Services (Network, LAN and Event Monitoring). GraceSoft’s Engineering Center (CEC) is a multidiscipline support center staffed 24 x 7 x 365 and holds accreditation from Microsoft, SysTrust, Safe Harbor and SAS – 70 Type II.

Click here for a complete article of the benefits of web-based and cloud services.