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GraceSoft Service and support

Technical Support and Product Training

https://www.gracesoft.com/

*Availability

On-Line Chat: Have a quick question?

Get instant help from one of our Technical Support Representatives using our Live Help system.

Email support@gracesoft.com and receive a response within 1 business day.

Phone If you don’t have access to the internet, you can call 713-981-5300.

Hours

7:00 am – 9:00 pm CST

Monday – Friday

US Central Time

Excluding Holidays

After Hours Support:

*Availability

After Hours Support allows any customer to contact technical support outside of our regular business hours. A GraceSoft support representative is ready to respond to any emergency, business-down situations

Live Chat can be contacted by clicking on the Live Chat button in your software

toolbar.

Live Chat from

12:00 am to 7:00 am CST Mon. to Fri.

9:00 a.m. to 10:00 p.m. on weekends/holidays

(US Central Time)

General Exclusions

Technical support related to software programs or web sites not sold by Grace Software, Inc.

Cloud Based System

  • NIDS. Network intrusion detection provides real- time inspection of HTTP (port 80) network traffic
  • IPRM. Internet protocol reputation management (IPRM) filters public internet traffic matched to an IP blacklist
  • Multidiscipline support center staffed 24 x 7 x 365
  • PCI DSS compliance
  • Web Application Firewall (WAF)DDOS. Denial of Service and Distributed Denial of Service (DoS and DDoS) protection is provided at every datacenter location.
  • Fully redundant architecture provides 99% up time
  • Backup and Restore services available upon request

 

Cancellation Policy: Agreement shall continue month to month unless either party gives written notice at least (20) days before end of the current term. Please submit cancellation form before the 15th of the month to avoid the next month’s charges. If you have not informed us that you do not wish to renew the subscription by requesting and sending a cancellation form, you will be presumed to have authorized Grace Software, Inc. to charge the subscription fee to the Credit Card provided. Past due invoices must be paid in full, before the cancellation request proceeds.

Software Refund Policy: Grace Software, Inc. offers NO refund for the Easy InnKeeping ASP software. The following services are also non-refundable: Grace Software, Inc. training or consulting services, custom programming, data conversion, setup fees, shipping fees, monthly subscription, hosting and other services.

Fees And Payments: Your subscription will be automatically renewed at the end of each subscription period. At the time of automatic renewal, the subscription fee will be charged to the Credit Card provided. We provide you the option of changing the details if you would like the payment for the renewal to be made through a different Credit Card. If you do not wish to renew the subscription, you must inform us at least (20) days prior to the renewal date.

GRACE SOFTWARE, INC. DISCLAIMS: (1) any and all express or implied warranties, including warranties of performance merchantability and fitness for a particular purpose; and (2) liability for incidental, consequential or exemplary damages, or for “lost profit,” even if advised of the possibility thereof, except as set forth above, this product is provided on an “as is” basis, and you assume all risks of use, accuracy, reliability, and usefulness. Use of the software is governed by the terms of the end user license agreement that accompanies or is included with such software.

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