2026 Product Innovations
Smarter Property Management Technology Built for Modern Hospitality
Discover the latest innovations in GraceSoft's property management software. From AI-powered guest communication and advanced revenue management to CRM enhancements and booking automation, our newest features help property owners improve operations, increase direct bookings, and deliver exceptional guest experiences.
Voice AI & Chat AI
Enhance guest communication with AI-powered voice and chat assistants. Automate common guest inquiries, provide instant responses, reduce staff workload, and deliver faster service across multiple guest touchpoints.
Next-Generation Online Booking Engine
Increase direct hotel bookings with a modern booking engine designed for speed, accuracy, and ease of use. Enjoy real-time rate synchronization, improved booking validation, and a seamless reservation experience for guests.
E- CRM with Centralized Guest Profiles
Build stronger guest relationships with a centralized guest database shared across your PMS and CRM. Access guest history, loyalty information, preferences, and booking details from a single profile to deliver more personalized hospitality experiences.
Derived Pricing
Simplify hotel revenue management with automated pricing models based on nightly rates or guest occupancy. Maintain consistent pricing strategies while reducing manual rate adjustments across your property.
Advanced Rate Calendar
Manage hotel room pricing more efficiently with bulk rate updates, pricing overrides, percentage adjustments, and predefined rate tiers. Make revenue management faster and more flexible from a single dashboard.
Package-Based Room Selection
Create and manage customized hotel packages with predefined booking rules. Offer bundled accommodations, promotions, and special experiences while maintaining complete control over package availability.
Room-Based Housekeeping Management
Improve housekeeping operations with room-level status tracking. Monitor cleaning progress in real time, increase staff efficiency, and ensure accurate room readiness across your property.
Shared Reservations
Easily manage reservations involving multiple guests under a single booking. Streamline billing, guest management, and reservation tracking for families, groups, and corporate travelers.
SignPad Digital Guest Signatures
Collect guest signatures digitally using tablets or mobile devices. Automatically save signed documents to reservations, reduce paperwork, and improve operational efficiency.
Enhanced Night Audit Controls
Strengthen financial management with advanced night audit tools, detailed ledger reporting, audit history tracking, and role-based permissions that help maintain accuracy and accountability.
Advanced POS Payment Controls
Gain greater flexibility when managing guest payments. Process refunds, void transactions, reverse payments, and correct payment errors while maintaining complete financial visibility.
Cash Drawer Management
Track all cash transactions with improved cash drawer controls. Automatically reconcile cash activity through Shift Reports and Night Audit reports for better financial accuracy.
Expanded Payment Gateway Integrations
Provide guests with more secure payment options through additional payment gateway integrations. Process transactions efficiently while supporting a seamless payment experience.
OTA & Marketing Integrations
Expand your hotel's online reach with new OTA and marketing platform integrations. Connect with more travelers, increase property visibility, and generate additional booking opportunities.
Unassigned Reservations
Manage incoming reservations before room assignments are finalized. Improve reservation flexibility and streamline booking workflows across direct, group, OTA, and online booking channels.
Google Hotel Ads Integration
Connect your property with Google Hotel Ads to increase visibility directly within Google Search and Maps. Manage hotel ad eligibility, pricing models, room participation, policy mapping, and booking data synchronization to drive more direct bookings and reduce OTA dependency.
Multi-Currency OTA Pricing
Automatically convert room rates into supported foreign currencies when publishing rates to OTAs and booking channels. Maintain accurate pricing across global markets while keeping accounting and reporting aligned with your property's base currency.
Housekeeping Notifications & Task Alerts
Automatically notify housekeeping staff through email and SMS when cleaning tasks are assigned or updated. Improve team coordination, reduce communication delays, and ensure rooms are prepared efficiently for arriving guests.
Expanded Distribution & Marketing Connectivity
Connect with leading booking channels, Google Hotel Center, marketing platforms, and metasearch networks to increase online visibility and attract more qualified travelers to your property.
CRM & PMS Guest Synchronization
Synchronize guest profiles between your CRM and Property Management System automatically. Eliminate duplicate guest records, maintain accurate guest histories, and ensure consistent guest information across all departments.
Intelligent Guest Profile Deduplication
Automatically identify and merge duplicate guest records using email-based matching. Maintain a single source of truth for guest information while preserving reservation history, preferences, and communication records.
Inventory Purchase Notifications
Automatically notify vendors or staff when inventory items are purchased through the booking engine or PMS. Streamline inventory management, improve fulfillment workflows, and reduce manual coordination efforts.
Modern & Classic Booking Engine Templates
Choose between modern and classic booking engine layouts to match your property's branding and guest experience preferences while maintaining optimized booking performance.
Advanced Group Booking Management
Simplify group reservations with dedicated booking links, individual guest booking options, and guest self-service access. Improve coordination for events, corporate stays, and group travel bookings.
Enhanced Billing Documentation
Add detailed notes to charges, payments, refunds, and discounts while maintaining complete invoice visibility and audit tracking for improved financial transparency.
Granular Financial Access Controls
Control staff access to charges, discounts, refunds, and billing functions with flexible permission settings that help improve accountability and reduce operational risk.
Frequently Asked Questions
GraceSoft's latest innovations include Voice AI, Chat AI, an enhanced CRM, a redesigned Online Booking Engine, advanced revenue management tools, housekeeping improvements, payment integrations, and operational automation features for hotels and hospitality businesses.
Voice AI and Chat AI automate guest communication by providing instant responses to common inquiries, improving guest satisfaction, reducing staff workload, and supporting 24/7 guest engagement.
The new CRM combines guest information from across your property into a single profile, helping hotel staff manage guest relationships, loyalty programs, preferences, and booking history more effectively.
The redesigned Online Booking Engine provides a faster and more user-friendly booking experience with real-time availability, accurate pricing, and improved booking validation to help increase direct reservations.
Derived Pricing allows hotels to automatically create room rates based on existing pricing structures, reducing manual work while maintaining consistent pricing strategies across room types and rate plans.
The Advanced Rate Calendar enables hotels to update rates in bulk, apply pricing adjustments, manage rate tiers, and optimize revenue management from a centralized dashboard.
Shared Reservations allow multiple guests to be associated with a single reservation while sharing billing and booking information, making it easier to manage group and family stays.
SignPad enables guests to sign invoices and documents digitally using mobile devices or tablets, reducing paperwork and automatically storing signed records within the reservation.
GraceSoft supports multiple payment gateway integrations, including USA ePay, BridgePay, and FluidPay, helping hotels process secure online and in-person payments.
Yes. GraceSoft's hospitality management platform is designed for hotels, motels, inns, resorts, bed and breakfasts, and vacation rental properties looking to streamline operations and improve guest experiences.
