Reinventing Hospitality with
GraceSoft AI tools
AI that answers calls, chats with guests, captures bookings,
and runs hotel operations.
12 PM ET | 9 AM PT | 5 PM BST
Eliminate Double Bookings with GraceSoft’s Seamless Vrbo Integration!
Some property management systems and channel managers rely on iCalendar to sync bookings from Vrbo. However, this method has slower updates and often requires manual data entry into your PMS, increasing the risk of double bookings.
GraceSoft integrates directly with Vrbo, enabling real-time booking updates and minimizing double bookings for a seamless experience.
Why does Hospitality need AI in this era
Core AI Capabilities
GraceSoft delivers modular AI features you can adopt independently or together - designed for hotels, resorts, and multi-property groups.
Voice AI Receptionist
A natural, brandable voice assistant that answers calls instantly, handles booking requests, shares local recommendations, and escalates to staff when needed.
- 24/7 call answering & call capture
- Booking flows with upsell prompts
- Local concierge & itinerary sharing
- Automated call routing and CTI integration
PMS Intelligence
Seamless two-way integration with your PMS enables real-time availability checks, booking creation, guest profile enrichment, and channel updates.- Real-time availability & rate checks
- Automatic booking creation & confirmations
- Guest notes & preference updates
- Integration via webhook, API, or middleware
AI Chatbot
- 24/7 instant responses to guest questions (availability, rates, amenities, policies)
- Automate bookings & inquiries by guiding users through dates, pricing, and reservations
- Reduce front-desk workload by handling repetitive FAQs
- Personalize recommendations (room types, upgrades, add-on services)
- Improve guest engagement across website, mobile, messaging apps
- Lower support costs by handling large volumes without extra staff
- Enhance brand image with modern, AI-driven service
How it works - simple flow
- Guest calls or chats → Voice AI answers like your brand; Chatbot resolves every query instantly.
- AI checks PMS availability and suggests options / upgrades.
- If confirmed, AI writes booking to PMS and sends confirmation (SMS/WhatsApp/Email).
- Relevant staff tasks (housekeeping, maintenance) are auto-triggered.
- Analytics and call transcripts appear in your dashboard for review.
Proof & Outcomes
Practical results from Voice AI deployments:
- Recover hundreds of bookings monthly by answering missed calls
- Save 100+ staff hours per month through automation
- Maintain consistent brand tone and guest experience 24/7
Operations Automation
Reduce manual tasks with smart workflows that trigger housekeeping assignments, maintenance tickets, and follow-up messaging.
- Smart housekeeping & shift assignment
- Predictive maintenance alerts
- Task automation and SLA tracking
- Automated post-stay surveys & feedback capture
Revenue Intelligence
AI-driven forecasting and dynamic pricing to optimize RevPAR across channels while feeding revenue signals into the voice booking flow.
- Demand forecasting & scenario simulation
- Rate suggestion engine & promotion testing
- Channel performance insights
- Automated offer recommendations during calls
Ready to try GraceSoft AI?
Request a pilot, schedule a demo, or speak to our team. We offer quick pilots and phased rollouts to minimize disruption.