Communicate Your Response to Your Guests
If your property is still allowed to be open for business, assure your guests of how you are following guidelines for COVID-19, maintaining safety and cleanliness for your guests and employees.
Be Creative in Responding to Changing Needs
Depending on location, some properties are helping house guests who are ‘quarantined,’ others have been forced to close temporarily and vacate guests, and others are still open but due to travel restrictions are facing cancellations and decrease in bookings. If your property is in a location that is allowed to operate, you can market locally, and offer ‘stay-vacations’ to your community.
Alternatives to Cancellations
Although timelines are uncertain, there is consensus the current coronavirus spread, will at some point come to a halt. With that in mind, you can encourage guests requesting cancellations to keep ‘deferred bookings’ or ‘gift certificates’ for the value of a deposit paid that can apply to any future available date. Removing the need to select a future date, will assure the guest they have not lost value and have flexibility in re-booking their stay.
Marketing and Communications
We have created a new COVID 19 template in your Letter Setup, that you can use to send out communications to your guests. The more you can communicate now through this crisis, the better chance you have of them being a returning guest when all this has passed!
We’re including here some help videos for some of the most commonly asked questions over the last few weeks.
- Creating Gift Certificates
- Sending Bulk Emails
- Creating Email Templates
- Processing a Refund
- Cancelling a Reservation
Click here to view the help video.