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Over the last few weeks, our staff here has spoken to many of our clients facing challenges in decreased bookings, mandated closures for a period of time, and cancellations. We want to assure our clients, that we are available to assist as we all work together to navigate this crisis. Following are a few quick links to help your business respond to this crisis and its impact on your business.

Communicate Your Response to Your Guests

If your property is still allowed to be open for business, assure your guests of how you are following guidelines for COVID-19, maintaining safety and cleanliness for your guests and employees.

Be Creative in Responding to Changing Needs

Depending on location, some properties are helping house guests who are ‘quarantined,’ others have been forced to close temporarily and vacate guests, and others are still open but due to travel restrictions are facing cancellations and decrease in bookings. If your property is in a location that is allowed to operate, you can market locally, and offer ‘stay-vacations’ to your community.

Alternatives to Cancellations

Although timelines are uncertain, there is consensus the current coronavirus spread, will at some point come to a halt. With that in mind, you can encourage guests requesting cancellations to keep ‘deferred bookings’ or ‘gift certificates’ for the value of a deposit paid that can apply to any future available date. Removing the need to select a future date, will assure the guest they have not lost value and have flexibility in re-booking their stay.

Marketing and Communications

We have created a new COVID 19 template in your Letter Setup, that you can use to send out communications to your guests. The more you can communicate now through this crisis, the better chance you have of them being a returning guest when all this has passed!

Quick Tips

We’re including here some help videos for some of the most commonly asked questions over the last few weeks.


  • Creating Gift Certificates
  • Sending Bulk Emails
  • Creating Email Templates
  • Processing a Refund
  • Cancelling a Reservation

Click here to view the help video.

Topics: property management software, hotel manager software, hospitality reservation software, B&B booking engine, Reservations booking system, Coronavirus

Gideon Stanley

Written by Gideon Stanley

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