Hillsdale College Streamlines Hospitality Operations with GraceSoft’s Easy InnKeeping
Hillsdale College, located in southern Michigan, manages the Dow Center Hotel, a premier accommodation facility with 36 hotel rooms and nine conference rooms.
The Challenge
Before GraceSoft, Hillsdale College encountered several key issues with their previous PMS:
- Poor Customer Support: Delays in resolving software issues due to limited support availability
- Complicated System Interface: Staff found it difficult to navigate and train on the existing platform
- Insufficient Features: The system lacked flexibility for managing both hotel and lodge operations simultaneously
These limitations directly affected operational efficiency and the overall guest experience.
The Solution
Hillsdale College transitioned to GraceSoft’s Easy InnKeeping software—a robust, cloud-based solution designed to meet the needs of both independent properties and multi-facility organizations. Key benefits included:
- Intuitive Interface – Staff quickly adapted to the user-friendly design, reducing training time
- Live Chat & 24/7 Support – Immediate issue resolution via real-time customer service
- Comprehensive Management Tools – Reservation tracking, group bookings, payment processing, and reporting all in one place
- Multi-Property Capability – Seamless coordination between the Dow Center and Rockwell Lake Lodge
The Results
After implementing Easy InnKeeping, Hillsdale College experienced immediate and lasting improvements:
- Boosted Operational Efficiency – Automated processes and clear workflows enhanced staff productivity
- Higher Guest Satisfaction – Faster check-ins and smoother bookings led to more positive guest feedback
- Reliable Partnership – Continuous support and software updates ensured long-term system reliability
Conclusion
GraceSoft’s Easy InnKeeping has empowered Hillsdale College to elevate its hospitality services across multiple locations. With reliable support, intuitive features, and a flexible system, GraceSoft continues to be a trusted partner in their operational success.
Client Overview
Hillsdale College, a renowned liberal arts institution in Michigan, manages two distinct hospitality properties:
- The Dow Hotel & Conference Center, featuring 36 guest rooms and 9 multi-use event spaces
- The Rockwell Lake Lodge, a tranquil northern Michigan retreat offering 10 lodge-style rooms and an on-site restaurant
To efficiently manage these facilities, the college sought a modern property management solution that could unify operations, improve guest service, and simplify staff training.
"We've been using GraceSoft for just over two years and have had a fantastic experience. It's easy to use, easy to learn, and everything we need."
Aaron Tracey, Hospitality Manager, Dow Hotel & Conference Center