Customer Case Study: 20+ Years of Reliable Property Management with GraceSoft

Background 

More than two decades ago, the owner of Lone Star Cattle Company entered the hospitality industry with a vision: to create a comfortable, guest-first experience through a mix of charming bed and breakfasts and rustic standalone cottage rentals. Operating as a small independent business, they quickly realized that managing multiple property types manually was not sustainable. They needed a solution that could scale with their growth, simplify daily operations, and reflect the professionalism they brought to guest service. 

Their goals were clear: 

• Improve reservation efficiency 
• Minimize double bookings and errors 
• Streamline guest communications
• Maintain a high level of personalized service 

This led them on a search for a software solution that could meet their operational needs—without the complexity or high costs of enterprise systems. 

The Challenge 

In the early 2000s, the hospitality tech landscape was limited. Most reservation systems were either too simplistic, too rigid, or far too expensive for independent operators. The Lone Star Cattle Company needed a solution that was: 

• User-friendly for both owners and staff, even those with minimal technical experience 

• Versatile, able to handle multiple accommodation types and seasonal availability 

• Customizable, allowing them to tailor fields, guest notes, and reports to their unique setup 

• Cost-effective, suitable for a small team without sacrificing functionality 

The available solutions at the time fell short—until they discovered GraceSoft. 

The Solution: GraceSoft Easy InnKeeping 

After reviewing several software options, the team at Lone Star Cattle Company chose GraceSoft’s Easy Innkeeping. The decision was driven by three major factors: 

1. Ease of Use:
   The intuitive interface made day-to-day tasks like booking, check-in, check-out, and rate adjustments simple and fast—even for those with limited computer experience.
   
   
2. Customization Flexibility:
   Easy Innkeeping offered customizable forms, guest communications, and visual calendar layouts that allowed the client to build a system that worked exactly the way they needed.
   
   
3. Affordability and Support: GraceSoft provided enterprise-level functionality at a fraction of the cost—along with customer support that genuinely cared. 

Results: Two Decades of Partnership and Performance 

Today, over 20 years later, Lone Star Cattle Company remains a loyal GraceSoft customer. The business has since transitioned entirely from bed and breakfasts to a vacation rental model—and Easy InnKeeping has grown with them every step of the way. 

Seamless Business Transition 

The shift from traditional B&Bs to short-term vacation rentals brought changes in guest expectations, booking patterns, and operational needs. Easy Innkeeping evolved right alongside their business, offering flexible tools to adapt to new requirements without needing to start over with a new system. 

Reliability That Lasts 

With no major service disruptions or data loss across two decades, the platform has proven incredibly dependable. This has allowed the client to focus on hospitality, not troubleshooting. 

Real Human Support 

One of the most valued aspects of the experience has been the GraceSoft support team. Whether it’s onboarding a new staff member, updating property details, or troubleshooting rare issues, help has always been available—with knowledgeable, friendly people on the other end. 

Long-Term Value 

While newer systems have entered the market, none have offered the same blend of price, performance, and reliability. The client has evaluated other options but always returned to GraceSoft for its unmatched ROI.  

Why It Matters 

In an industry where systems come and go—and customer support is too often an afterthought—GraceSoft has remained a constant. For Lone Star Cattle Company and other independent property owners, it’s more than just a reservation system. It’s a dependable partner committed to their long-term success.