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Gracesoft EasyInnkeeping

GraceSoft – Transforming Hospitality Management

Discover how Quail Creek Resort, a renowned Gulf resort with a three-decade legacy,
overcame complex reservation challenges during a period of remarkable growth.

Challenges: 

As the hospitality industry evolved with technological advancements, properties encountered challenges in streamlining operations, enhancing guest experiences, and maintaining efficient management practices. Manual processes and disconnected systems resulted in inefficiencies and higher operational costs. Consequently, there was an urgent need for an integrated solution to effectively address these challenges.  

Solution: 

GraceSoft's Easy InnKeeping has tackled these challenges by providing a comprehensive suite of features. 

  • Reservation Management: Simplified the booking process and provided real-time availability updates. 
  • Online Booking Engine: Enabled direct bookings through customizable templates and mobile-friendly interfaces.
  • Channel Manager: Seamlessly integrated with leading online travel agencies (OTAs) such as Airbnb, Booking.com, Vrbo, Expedia, and Google Hotels, ensuring consistent room availability and rates across all platforms.
  • Housekeeping Management: Streamlined cleaning schedules, staff assignments, and maintenance tasks for more efficient operations.
  • Payment Processing: Integrated with multiple payment gateways, including Stripe, Square, Authorize.Net, PayStack, and Cashfree, ensuring secure and diverse payment options.
  • Unified Inbox: Consolidated guest communications through a two-way email and text messaging system.
  • Point of Sale (POS): Managed transactions for various property services, including gift shops, cafés, bars, and restaurants.
  • Guest Relationship Management (CRM): Maintained detailed guest profiles to personalize services and enhance guest satisfaction.
  • 24/7 Support: Maintained detailed guest profiles to personalize services and enhance guest satisfaction. 

 

Implementation: 

GraceSoft's team worked closely with properties to ensure a smooth integration of Easy InnKeeping into their existing operations. The implementation process included: 

  • Data Migration: Efficiently importing historical reservation data to ensure continuity.  
  • Training: Offering comprehensive training sessions for staff to maximize the software's capabilities.
  • Customization: Tailoring features to meet the unique needs of each property.  
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Client Testimonials 

Clients have praised GraceSoft for its transformative impact on their operations: 

  • Quail Creek Resort: Successfully overcame complex reservation challenges during remarkable growth. 
  • Hillsdale College: Efficiently managed the Dow Center Hotel, which includes 36 rooms and nine conference rooms.
  • Stagecoach Trails Guest Ranch: Has enjoyed nearly eight years of reliable service with Easy InnKeeping.
  • Hyde-A-Way Bay Resort: Has optimized its operations and reduced costs by transitioning from Hotelogix to Easy InnKeeping. 

Conclusion 

GraceSoft's Easy InnKeeping has proven to be a crucial solution for hospitality businesses seeking to enhance operational efficiency, improve guest experiences, and drive revenue growth. Its comprehensive features and dedicated support make it a valuable partner for properties navigating the challenges of modern hospitality management.

Company Overview 

GraceSoft, founded in 1997, is a leading provider of cloud-based property management solutions specifically designed for the hospitality industry. Their flagship product, Easy InnKeeping, caters to a wide range of clients, including hotels, motels, resorts, bed and breakfasts, vacation rentals, campgrounds, and condominiums. The software combines various operational elements such as reservation management, online booking, guest profiles, email marketing, point of sale, credit card processing, and website design into a single, user-friendly platform that is accessible across multiple devices. 

Results: 

Properties that implemented GraceSoft's Easy InnKeeping experienced significant improvements in several areas:: 

  • Operational Efficiency: Automated processes reduced manual workloads, resulting in cost savings and streamlined operations.
  • Enhanced Guest Experience: Personalized services and efficient communication led to increased guest satisfaction and loyalty.
  • Revenue Growth: Optimized distribution channels and booking processes improved occupancy rates and overall revenue.
  • Scalability: The software's flexibility enabled properties to scale their operations seamlessly, adapting to growth and changing market demands. 
Successfully overcame complex reservation challenges during remarkable growth
Quail Creek Resort
Has enjoyed nearly eight years of reliable service with Easy InnKeeping.
Stagecoach Trails Guest Ranch
Efficiently managed the Dow Center Hotel, which includes 36 rooms and nine conference rooms
Hillsdale College