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Entries related to: property-management-software

COVID-19:  Help in Facing the Challenges

Over the last few weeks, our staff here has spoken to many of our clients facing challenges in decreased bookings, mandated closures for a period of time, and cancellations. We want to assure our clients, that we are available to assist as we all work together to navigate this crisis. Following are a few quick links to help your business respond to this crisis and its impact on your business. Communicate Your Response to Your Guests If your property is still allowed to be open for business, assure your guests of how you are following guidelines for COVID-19, maintaining safety and cleanliness for your guests and employees. Be Creative in Responding to Changing Needs Depending on location, some properties are helping house guests who are ‘quarantined,’ others have been forced to close temporarily and vacate guests, and others are still open but due to travel restrictions are facing cancellations and decrease in bookings. If your property is in a location that is allowed to operate, you can market locally, and offer ‘stay-vacations’ to your community. Alternatives to Cancellations Although timelines are uncertain, there is consensus the current coronavirus spread, will at some point come to a halt. With that in mind, you can encourage guests requesting cancellations to keep ‘deferred bookings’ or ‘gift certificates’ for the value of a deposit paid that can apply to any future available date. Removing the need to select a future date, will assure the guest they have not lost value and have flexibility in re-booking their stay. Marketing and Communications We have created a new COVID 19 template in your Letter Setup, that you can use to send out communications to your guests. The more you can communicate now through this crisis, the better chance you have of them being a returning guest when all this has passed! Quick Tips We’re including here some help videos for some of the most commonly asked questions over the last few weeks. Creating Gift Certificates Sending Bulk Emails Creating Email Templates Processing a Refund Cancelling a Reservation Click here to view the help video.
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8 steps to convert your property to a shared rental | GraceSoft

By Jerome
 
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How your Facebook page can serve as your Hotel front desk

By Jerome
  It’s almost 2017! As we mark the end of another year, we realize how quickly things can change. Social media is one powerful medium that has changed how we communicate!
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Break Free with Easy InnKeeping !!!

GO EASY WITH EASY INNKEEPING Having a hard time managing your Inn? Is your customer base dwindling? Gracesoft provides you with a one stop solution for all your hotel needs - Easy InnKeeping ASP
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Can Social Media Help You Get More Hotel Reservations?

There’s no doubt about it. These days a small business has to be aware of the role the internet, and all the various social media sites on the internet, plays in successfully marketing the business. But I know first- hand that navigating through the maze of information and how-to’s can be overwhelming.
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Mass Emailing to Guests Using Your Property Management Software

We all know marketing is an important aspect of business, and using the internet adds many more options. There’s company websites and blogs (J), facebook, twitter. But sometimes it helps to take a more direct approach, and contact the people you know are already interested in staying at your hotel, motel, b&b or vacation rental. You know, previous guests – people who have stayed there before and might be very interested in finding out what your latest promo or package deal is.
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Email Options in Easy InnKeeping

Communication with your guests is very important, especially for the guest during the reservation process, but also for you, the property owner/manager/staff.  Email is a quick and efficient way for hotels, motels, b&bs, resorts, and other properties to send confirmation letters, invoice letters, or deposit receipts to their guests. Reminders for upcoming reservations as well as thank you letters following a guest stay can also be sent. Previous guests can be sent monthly newsletters or upcoming promotional offers.
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Manage Online Bookings on Your Phone

“Is there an app for that?”  How many times have you heard that in the past several years? Being electronically connected has become very important, and people have come to rely on the convenience of smart phones, I-pads and other tablets. While at times it may seem constant smart phone usage is a nuisance, many people are not only adapting to the changes, but embracing them.
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Easy InnKeeping has entered the blogosphere!

That's right. Not only can you reach us here at Easy InnKeeping by phone, email or live chat, but now we will be sharing more about our company and our property management software, as well as training and tips to get the most out of Easy InnKeeping. 
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