GraceSoft's Easy InnKeeping Customer Relations Blog

I'm way too late with this article to do anything for this year's Valentine's Day, but I've been sitting here getting caught up in the romance of the day and started thinking about which of the many properties that use Easy InnKeeping as their Property Management Software would make for a great romantic getaway spot.

I was asking about Easy InnKeeping's and GraceSoft's company history, so I could incorporate a bit of it into the blog, and hit paydirt. Gideon Stanley, Grace Software's CEO wrote articles for several monthly publications, and while some parts of these articles may be a bit dated, the information in the articles is still useful.

We all know marketing is an important aspect of business, and using the internet adds many more options. There’s company websites and blogs (J), facebook, twitter. But sometimes it helps to take a more direct approach, and contact the people you know are already interested in staying at your hotel, motel, b&b or vacation rental. You know, previous guests – people who have stayed there before and might be very interested in finding out what your latest promo or package deal is.

Communication with your guests is very important, especially for the guest during the reservation process, but also for you, the property owner/manager/staff.  Email is a quick and efficient way for hotels, motels, b&bs, resorts, and other properties to send confirmation letters, invoice letters, or deposit receipts to their guests. Reminders for upcoming reservations as well as thank you letters following a guest stay can also be sent. Previous guests can be sent monthly newsletters or upcoming promotional offers.

Want a quick introduction to how hotel reservation software can work for you? Check out this video showing you how easy it is to use Easy InnKeeping property management software.

“Is there an app for that?”  How many times have you heard that in the past several years? Being electronically connected has become very important, and people have come to rely on the convenience of smart phones, I-pads and other tablets. While at times it may seem constant smart phone usage is a nuisance, many people are not only adapting to the changes, but embracing them.

That's right. Not only can you reach us here at Easy InnKeeping by phone, email or live chat, but now we will be sharing more about our company and our property management software, as well as training and tips to get the most out of Easy InnKeeping.